Returns & Exchanges
We want you to love your Shona Joy pieces, which is why we offer a 30-day return window for all full-priced items in their original, unworn condition. Please ensure all tags remain attached and garments are free from makeup or fragrance marks to be eligible for a refund or store credit.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place your garments in their original packaging, ensuring all designer tags and hygiene seals are intact.
Ship to Shona Joy
Generate and print your prepaid shipping label from the portal, then drop your package at any authorized postal carrier location.
Receive Your Refund
Once our warehouse team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing