Frequently Asked Questions
Everything you need to know about shopping with Shona Joy.
What is the standard shipping timeframe?
We offer express shipping worldwide. Domestic orders typically arrive within 1-3 business days, while international orders generally take 3-7 business days depending on the destination.
What is your return policy?
We accept returns on full-priced items within 14 days of receipt for a refund or store credit. Items must be in original condition with all tags attached. Please note that sale items are eligible for store credit only.
How do I find the right size?
Each product page features a detailed size guide. Our collections are designed in Australian sizing; we recommend checking our conversion chart to find your perfect fit in US or EU measurements.
Can I make changes to my order after it has been placed?
Once an order is confirmed, it is processed immediately by our warehouse. Therefore, we are unable to make any changes or cancellations. Please ensure all details are correct before finalizing your purchase.
Do you offer international duties and taxes pre-paid?
For select regions, we offer the option to pay duties and taxes at checkout to ensure a seamless delivery process. If not selected, the recipient is responsible for any local customs fees upon arrival.
How should I care for my Shona Joy garments?
To maintain the quality of our signature fabrics, we recommend following the specific care instructions on the internal garment label. Most of our silk and delicate pieces require professional dry cleaning.